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Frequently Asked Questions

1. How should we send our ARTWORK?
2. What are SCREEN CHARGES/SET-CHARGES and WHY DON'T you have any?
3. Can I mix and match shirt colors?
4. Can I mix and match shirt sizes?
5. Can I get 100 shirts with 2 seperate designs?
6. What kind of shirts do you use?
7. Do prices include shipping?
8. Can you send me my shirts while we're on the road (on tour)?
9. Do you have a minimum order?
10. What is your average turn around time?
11. Do you do RUSH orders?
12. What forms of payment do you accept?
13. Can you send me a chart of shirt colors to pick from?
14. What are my choices for INK colors?

How should we send our ARTWORK?

You can send it via regualar mail, email or upload it via the web. If you send it through the mail, you can send a CD-R or ZIP disc. We like Adobe PHOTOSHOP and ILLUSTRATOR files. Please convert all text to paths/outlines or curves to eliminate the need for the fonts. If you don't do this, please make sure you include the fonts and all linked images. If you send an Illustrator, file try to send an EPS. If you send a Photoshop file and it is mutli-color, try to include all the layers. We can work with pretty much anything though. TIFFs are great and even original black and white art that we can scan will work. Make sure your digital files are at least 300 dpi. Low resolution web graphics at 72 dpi won't work very well. However, if that's all you have, we can try to fix it up. Please send all art ready to print. If it needs work, you may be charged an art fee. We will, of course, let you know before hand, so you can authorize any additional changes.

**Please Send your artwork at the exact size you want it printed on the shirt!!! If you can't send it to size, please let us know what size you want it, and we'll size it up for you. We also offer custom design services. Let us know if you need some artwork created for you.

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What are SCREEN CHARGES/SET-CHARGES and WHY DON'T you have any?

For every color in a design, a screen has to be made. If you want a shirt that has two colors in the design, we would have to make two screens. If you want shirts with one color printed on the front and one color printed on the back, we would again have to make two screens. All screen/set-up charges are included in the quote we give you. We like to keep it simple. There may be some exceptions for really difficult jobs, but we'll let you know first.

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Can I mix and match shirt colors?

You can mix and match whatever shirt colors you want at no additional charge as long as the same ink colors can be printed on all the shirts you order. If you want some shirts to have different color inks than others, you will have to pay for a COLOR CHANGE. What is a COLOR CHANGE? If you want some of your shirts printed with one ink color and the rest with another, you have to pay for a COLOR CHANGE. The fee is usually $5-$10 per color change.

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Can I mix and match shirt sizes?

YES, you can get however many of each size you need. If you ordered 50 shirts, you could get 5 small, 25 medium, 18 large and 2 XL. You don't have to get even dozens or even numbers. Larger sizes like XXL and up do cost more, so keep that in mind. Youth sizes are available at no additional cost.

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Can I get 100 shirts with 2 seperate designs?

Sure! However, you will be charged as if you were getting 50 shirts of one design and 50 shirts of another design.

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What kind of shirts do you use?

The answer is: What kinda shirt do you want? We can get pretty much any kind of shirt you want. We usually print on high quality 100% cotton or 50/50 tee depending on what the customer wants. All of the shirts we use are name brand and exceptional quality.

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Do prices include shipping?

We'll give you a shipping estimate when we give you a quote. We ship everything via UPS Ground unless other arrangements are made. Keep in mind that shipping usually ends up being cheaper than local sales tax.

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Can you send me my shirts while we're on the road (on tour)?

Of course! We'll work with you to get you shirts wherever you may be. We can ship to clubs, hotels, UPS centers, MailBoxes Etc. or friend's houses.

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Do you have a minimum order?

We don't like to print less than 12 shirts per color. Remember, the more shirts you order, the cheaper they are. If you wanted a shirt with a 1-color front and 1-color back, you will need to order 24 or more shirts total. If you wanted to get a shirt with 2 colors on the front and 1-color on the back, you will need to order at least 36 shirts.

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What is your average turn around time?

As a general rule, we say 7-10 working days (not including weekend and holidays). This doesn't include shipping time to you're location. Some special orders may take longer. Just let us know your schedule, and we'll see what we can do.

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Do you do RUSH orders?

Usually we can accept rush orders, but there may be an additional charge. Contact us to see if it applies to your order.

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What forms of payment do you accept?

You can pay with a money order or online with a major credit card via paypal.com. If you aren't familiar with paypal, let us know and we can send you a paypal invoice. First time customers must pay in full up front. Established customers are required to put 50% down and pay the balance when the job is complete.

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Can you send me a chart of shirt colors to pick from?

Sure, just send us an email, and we'll email one right back to you. Keep in mind that colors on web browsers vary and aren't totally accurate. However, they should be close enough to help you determine what color shirts you want.

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What are my choices for INK colors?

We can do pretty much anything. Send us a PMS (Pantone Matching System) number, and we'll match it. You can also send us a magazine clipping or paint chip, and we'll mix it to match. We even have neon colors and metallic silver and gold. Every ink color is custom mixed to assure the most accurate recreation of your art. Because of the variation in computer monitors, we can not guarantee color matching from digital files, but we will try our best.

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304 Alabama Street • Auburn, Alabama 36832 • 334-524-5970 • info@mammothprintshop.com
Copyright 2005-2008 Mammoth Printshop LLC. Site design by Aaron Tanner.